REFUNDS & CANCELLATION

1. Order Cancellation

You can cancel standard gear purchases or booking reservations under the following guidelines:

• Physical Gear: Orders can be cancelled at no penalty within 24 hours of purchase or before the item enters the processing/shipping cycle. Once shipped, cancellations cannot be processed.
• Fixtures & Bookings: Competitive match registrations can be cancelled up to 48 hours prior to the scheduled kick-off or start time for a full refund. Cancellations made inside the 48-hour window are non-refundable due to administrative scheduling and logistics locking.

2. Returns & Replacements

We maintain high manufacturing quality standards. However, if you receive a damaged, defective, or incorrect size variation:

• You must file a replacement request within 7 days of delivery.
• Returned products must be unused, unwashed, and retained in their original packaging with all athletic tags and invoice copies intact.
• Due to hygiene protocols, specific items like custom undergarments, athletic socks, and customized player-spec bats/jersey prints are ineligible for return unless received in a damaged state.

3. Refund Resolution & Timelines

4. Shipping Fees

Original shipping charges are non-refundable unless the return is a direct consequence of a packing/delivery error from our end (e.g., damaged or incorrect product dispatch). The cost of return shipping for size/preference exchanges will be borne by the customer.

5. How to Initiate a Return or Cancellation

To file a query, navigate to your Athlete Dashboard, locate your order transaction under purchase history, and select **Request Cancellation/Return**. Alternatively, contact our logistics desk: